Digital Content Access Policy

How access to online and on-demand content works.

Digital Content Access Policy

This policy explains how access to Eleanor Rose Pilates online and on-demand content works.

Online and on-demand content

Eleanor Rose Pilates may provide access to online classes, video content, challenges, programmes or other digital materials through the website, member areas or app.

Personal use only

Digital content is for your personal use only.

You must not copy, download, record, share, sell, reproduce, upload, distribute or make the content available to anyone else.

Account access

Your account and login details are for your own use only.

You must not share your login details with another person.

If account sharing or misuse is suspected, access may be suspended or removed.

Membership access

Access to online or on-demand content may depend on your active membership, subscription, purchase or account status.

If your membership ends, payment fails, or access is cancelled, your access to digital content may be removed.

Content availability

We aim to keep digital content available, but we cannot guarantee that every video, class or feature will always be available.

Content may be added, updated, replaced or removed over time.

Technical issues

If you experience technical issues accessing online content or the app, please contact Eleanor Rose Pilates for support.

Refunds

Refunds for digital content may be limited once access has been provided or content has been used.

Please also read the Refund & Cancellation Policy.

Contact

For questions about digital access, please contact Eleanor Rose Pilates using the details on the Contact page.